BONMARCHE

Leading plus size fashion retailer, Bon Marche, look to gain a competitive advantage by harnessing Third Republic’s specialist knowledge of the MuleSoft market.

The Challenge

As a relatively legacy business, Bon Marche faced dangers in the increasingly digital world from online powerhouses in fashion such as ASOS. To survive, and regain their competitive advantage in their industry, they had to drastically transform their end-to-end customer experience, increase engagement, and boost sales.

In order to do so, Bon Marche looked to harness the power of MuleSoft to integrate with their Microsoft dynamics CRM system onsite. However, as one of the latest technologies, there is a notorious shortage of MuleSoft skills, and Bon Marche were unable to find the right professional to carry out this integral project.

The Solution

By leveraging forward thinking resourcing methodologies, Third Republic build unique pools of MuleSoft talent that other agencies do not have access to. And, by remaining active within the communities in which they work, Third Republic build genuine and lasting connections with professionals.

By harnessing this pre-existing and self-built community, Third Republic’s specialist MuleSoft consultant was able to quickly locate a professional to meet Bon Marche’s requirements.

THE RESULT

With their MuleSoft professional on board, Bon Marche were able to continue with their plans to integrate with their Microsoft dynamics CRM. In doing so, they transformed how they could manage traffic, take payments from customers, and drastically improved their customer engagement and outreach. This critical overhaul of their end-to-end customer experience has enabled Bon Marche to provide a digital experience that now competes with other online fashion brands, and that guarantees survival in today’s digital world.

BONMARCHE

The Challenge

The Solution

THE RESULT

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